Refund policy
We are committed to providing a superior standard of service. This includes the right to return a product purchased either online or direct from our shop floor.
Our 14 days returns policy
Our 14 days returns policy applies to the purchase of ‘new’ products only. If you wish to return any product, please contact us directly and explain your reason for wanting to return the product. If the reason provided is accepted by us we will happily agree to the return of the product and refund your money less our shipping cost.
The 14 days return period commences from the date of purchase.
Please note, that you are responsible for arranging the return of the product including any shipping or courier costs. The cost of sending the order to you will also be deducted from the refund paid.
Once a product has been returned and accepted by us, we will refund the money to your nominated bank account within 7 working days
Required condition of the product for return:
- All items must be returned in the condition they were sold. For new products, this means they must be unused with the original packaging intact and in order.
Certain items are exempt from our returns policy
- Due to hygiene reasons, some of our products including toilet items, bedding, under garments and cushions cannot be returned. Please feel free to ask us at the time of purchase if your particular item is exempt from our returns policy.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@livingwellcentre.nz.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@livingwellcentre.nz and send your item to Ground Floor Burns House, Cnr George and Batch Streets, 10 George Street, Dunedin 9016, New Zealand.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to Ground Floor Burns House, Cnr George and Bath Streets, 10 George Street, Dunedin 9016, New Zealand.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.